Frequently Asked Questions

Help Topics

Overview

Shipping and Returns

Size Chart

Forgot your password?

How to Contact Us

Submit Question

Request Callback

Site Use and Privacy

Home > Help > Frequently Asked Questions

Q: Is my personal and credit card information safe?
A: We use the latest secure socket layer (SSL) protocol to encrypt all sensitive credit card and personal information. We have security measures in place that protect the loss, misuse or alteration of the information that is under our control. Physical security measures include a firewall to protect unauthorized access to our database servers. Access behind the firewall is controlled via passwords. Passwords are stored in one-way encrypted format and are never decrypted.
--------------------------------------------------

Q: Can I place an order over the phone?
A: Yes. You can place orders 7 days a week 24 hours a day by calling customer service at 1-855-88-SHARK (1-855-887-4275). You can also use our Request Callback feature and a customer service representative will call you back to take your order.
--------------------------------------------------

Q: Can I mail in an order?
A: Yes. Please download our mail order form off our website. Please make checks payable to Shark Savers and ensure you include applicable shipping charges. Please be sure to provide a contact phone number in case we need to speak with you regarding your order, and an e-mail address so you receive your order confirmation.

Please mail orders to:
Shark Savers
c/o Nonprofit Business Solutions
2701 Centerville Rd
Wilmington, DE 19808
--------------------------------------------------

Q: Can I fax my order?
A: Yes. Please download our order form off our website and fax to 877-687-4878. Please make checks payable to Shark Savers and ensure you include applicable shipping charges. Please be sure to provide a contact phone number in case we need to speak with you regarding your order, and an e-mail address so you receive your order confirmation.
--------------------------------------------------

Q: Can I pay for an order and have it shipped to a different address?
A: Yes. When you complete your purchase you can choose where you want the package delivered.
--------------------------------------------------

Q: How and when is my order shipped?
A: Your order should ship in 10-15 business days via the method you selected at the time your order was placed. Please note your order may arrive in separate boxes as we often use different distribution centers; this will NOT increase your shipping charges.
--------------------------------------------------

Q: How much does shipping cost?
A: Shipping rates, as well as available shipping methods, will vary depending upon the size of your order and delivery location. You can use the 'Estimate Your Shipping Costs' feature in your shopping cart to see available options and associated costs. This information will also be presented to you during checkout after you have entered a shipping address.
--------------------------------------------------

Q: How do I use my coupon or promotional code?
A: During the secure checkout you will see a box where you can enter your coupon or promotional code. The total purchase price will be recalculated based on the value of the coupon or promotional code.
--------------------------------------------------

Q: Can I speak to a live person?
A: Yes. You can call customer service 24 hours a day 7 days a week at 1-855-88-SHARK (1-855-887-4275)
, or you can use our Request Callback feature and we will call you back when it is convenient for you.
--------------------------------------------------

Q. Can I Buy A Gift Certificate?
A. We do not sell gift certificates at this time.
--------------------------------------------------

Q. How do I return a product?
A. Within 30 days of receipt of your order, you may return most items purchased in our store for a full product refund or exchange for a different item/size. Please note S&H is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours. Please see our Shipping & Returns section for more information.